Natalie Petouhoff

About The Author

Dr. Natalie Petouhoff joined Genesys after years of being a strategic executive advisor and leading Industry Analyst at Forrester and Constellation, CX VP at Salesforce, a PWC strategic management consultant, Chief Digital/Social Officer and ROI expert at Weber Shandwick, a digital transformation lecturer at UCLA, with humble beginnings as a product engineer at General Motors and Hughes Electrics. Her experience in many different aspects of the corporate world has given her practical wisdom to use technology to scale excellence and engage all levels of employees in transforming corporate cultures. Authoring over 200 white papers, ebooks, webinars... her opinion is highly sought by reporters and her thought leadership has been quoted in The New York Times, FastCompany, Forbes, CRM Magazine.

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Books by Natalie Petouhoff

Empathy In Action

How to Deliver Great Customer Experiences at Scale

By Tony Bates and Natalie Petouhoff

AUTHOR BIO - About Tony Bates

Tony Bates has led multiple billion dollar companies with a simple ethos of “know your customers”. Tony Bates, CEO of Genesys, leads the company’s strategy, direction and operations in more than 100 countries, overseeing a global team of more than 5,00...

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