Quality Is Personal

A Foundation For Total Quality Management

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About The Book

In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.

Product Details
  • Publisher: Free Press (May 2010)
  • Length: 176 pages
  • ISBN13: 9781439118528

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