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It's the Manager

Gallup finds the quality of managers and team leaders is the single biggest factor in your organization's long-term success.

Packed with 52 discoveries from Gallup’s largest study on the future of work, It’s the Manager shows leaders how to adapt their organizations to rapid change, ranging from new workplace demands to managing remote employees, a diverse workforce, the rise of artificial intelligence, gig workers, and attracting – and keeping – today’s best employees. Who is the most important person in your organization to lead your teams through these changes? Gallup research reveals: It’s your managers. 

While the world’s workplace has been going through extraordinary historical change, the practice of management has been stuck in time for more than 30 years.

The new workforce – especially younger generations – wants their work to have deep mission and purpose, and they don’t want old-style command-and-control bosses. They want coaches who inspire them, communicate with them frequently, and develop their strengths.

Who is the most important person in your organization to lead your teams through these changes? Decades of global Gallup research reveal: It’s your managers. They are the ones who make or break your organization’s success.

When you build great managers -- ones who can maximize the potential of every team member -- you will see organic revenue and profit growth, and you will deliver to a every one of your employees what they most want today: a great job and a great life. This is the future of work.

It’s the Manager includes a subscription to Gallup Access -- Gallup’s new workplace platform, chock full of additional content, tools, and solutions for business. The subscription comes with a code for the CliftonStrengths assessment, which will reveal users’ Top 5 strengths.

Jim Clifton is Chairman and CEO of Gallup and author of The Coming Jobs War. His most recent innovation, the Gallup World Poll, is designed to give the world’s 7 billion citizens a voice in virtually all key global issues. Under Clifton’s leadership, Gallup has expanded from a predominantly U.S.-based company to a worldwide organization with 40 offices in 30 countries and regions. Clifton is also the creator of The Gallup Path, a metric-based economic model that establishes the linkages among human nature in the workplace, customer engagement and business outcomes. This model is used in performance management systems in more than 500 companies worldwide.

Jim Harter, Ph.D., is Chief Scientist for Gallup’s international workplace management and well-being practices. He coauthored the New York Times bestseller 12: The Elements of Great Managing, which is based on the largest worldwide study of employee engagement. Since joining Gallup in 1985, Harter has authored or coauthored more than 1,000 research studies, some of which have been reported on in bestselling management books, academic articles, book chapters and publications such as USA Today, The Wall Street Journal and The New York Times. He is coauthor of “Manage Your Human Sigma,” published in the Harvard Business Review. Harter earned his doctorate in psychological and cultural studies at the University of Nebraska-Lincoln. Jim and his wife, RaLinda, and their sons, Joey and Sam, live in Omaha, Nebraska.

  • Publisher: Gallup Press (May 30, 2019)
  • Length: 448 pages
  • ISBN13: 9781595622242