T. Scott Gross is a customer service/management expert whose client roster includes Southwest Airlines, FedEx, McDonald’s, Sears, and Wal-Mart. He has authored numerous books, including Positively Outrageous Service, which is now in its second edition and has sold over 150,000 copies. As an instrument-rated pilot and a certified Emergency Medical Technician, Scott has worked several fascinating jobs and he now pours all of his experience and expertise into writing his books. Scott lives in Kerrville, Texas.
Get a FREE e-book by joining our mailing list today!
Get our latest book recommendations, author news, competitions, offers, and other information right to your inbox.
By clicking 'Sign me up' I confirm that I'd like to receive updates, special offers, including partner offers, and other information from Simon & Schuster Inc. and the Simon & Schuster family of companies. I understand I can change my preference through my account settings or unsubscribe directly from any marketing communications at any time. We will send you an email with instructions on how to redeem your free eBook, and associated terms.
Books by T. Scott Gross
Thank you for signing up, fellow book lover!
Tell us what you like and we'll recommend books you'll love.